Microsoft Dynamics 365 Customer Service Free Practice Exam Questions

49 real Microsoft Dynamics 365 Customer Service exam questions with answers and AI explanations. Microsoft certification prep — page 2 of 5.

Question 15: You use Dynamics 365 Customer Service to manage cases. You need to create a service-level agreement (SLA) that provides a warning when two KPI values match a s…
Question 18: A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service. The company has offices in Africa an…
Question 19: A company has used Dynamics 365 Customer Service with Omni channel for more than a year. The company has experienced several product recalls over the last thre…
Question 22: You are a customer service representative for a company that uses Dynamics 365 Customer Service. When customer service representatives find records that meet s…
Question 23: You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system administrator. Users in your organization must colla…
Question 27: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether…
Question 28: Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether…
Question 29: You are a Dynamics 365 for Customer Service administrator. Your company provides standard support contracts for a total of 20 hours of email support. All 20 ho…
Question 30: Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there…
Question 35: Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there…