Salesforce Certified Business Analyst Free Practice Exam Questions

111 real Salesforce Certified Business Analyst exam questions with answers and AI explanations. Salesforce certification prep — page 8 of 12.

Question 72: Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business ana…
Question 73: The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical tea…
Question 74: The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) cr…
Question 75: Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, there are several exist…
Question 76: A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created t…
Question 77: Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial step…
Question 78: Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following: User Story - "As a manager, I wa…
Question 79: The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for…
Question 80: Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have bee…
Question 81: A business analyst (BA) discovers that Universal Containers (UC) has automated case assignments in Service Cloud. UC uses case assignment rules to route cases…