Salesforce Certified Service Cloud Consultant Free Practice Exam Questions

98 real Salesforce Certified Service Cloud Consultant exam questions with answers and AI explanations. Salesforce certification prep — page 5 of 10.

Question 41: A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the console. Which configuration option s…
Question 42: A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as password resets and order inquiries. In order to reduce the n…
Question 43: Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers ar…
Question 44: A recent review of customer satisfaction surveys revealed the support center does a poor job of upselling new products to customers. Customers report dissatisf…
Question 45: Cloud Kicks wants to view cases resolved on the first call. Reps have been trained to use Save & Close when creating a Case. An existing Closed Case report mus…
Question 46: Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer. How should this be implemented? (Choose tw…
Question 47: Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Artic…
Question 48: Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to call capability. Which three con…
Question 49: Universal Containers (UC) added a channel to the Service Cloud deployment. UC wants the functionality to include the ability to log the case thread and store a…
Question 50: Service Console users work on dozens of cases at one time, and often need to update a case they worked on earlier in the day. What configuration should a consu…