Salesforce Service Cloud Consultant (legacy) Free Practice Exam Questions

14 real Salesforce Service Cloud Consultant (legacy) exam questions with answers and AI explanations. Salesforce certification prep — page 1 of 2.

Question 1: Universal Containers forecasts and closes business monthly, and it needs to store details of open opportunities weekly. The sales management team wants to anal…
Question 2: Universal Containers has a customer base of over 15,000 Accounts and 60,000 Contacts. The marketing manager wants to use the customer data for an upcoming new…
Question 3: Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent…
Question 4: Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several ot…
Question 5: Universal Containers uses a custom object named "Analysis", which is the child in a master-detail relationship with the Opportunity object. Sales teams use thi…
Question 6: A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account's Discount field. Which Currency will the f…
Question 7: Universal Containers uses Products in Salesforce and has a private security model. The product management employees do NOT have access to all opportunities but…
Question 8: A lead sharing rule has been defined so that leads owned by the record owner are shared with the public group called "Sales Team." Who will have access to thes…
Question 9: Universal Containers wants to measure revenue based on when individual Products are sold. What should a Consultant implement to meet this requirement?
Question 10: Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact,…