Microsoft Dynamics 365 Fundamentals (CRM) Free Practice Exam Questions

75 real Microsoft Dynamics 365 Fundamentals (CRM) exam questions with answers and AI explanations. Microsoft certification prep — page 1 of 8.

Question 5: A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can i…
Question 6: You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connec…
Question 9: Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Question 15: A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at…
Question 17: A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which tw…
Question 20: A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing. Which two actions can the company perform using out-of-the-box features? Each corre…
Question 24: Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct se…
Question 28: You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?
Question 30: You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals. Th…
Question 32: A company plans to implement Dynamics 365 Customer Service. The company wants to use the system to determine when customers are having an issue and need help.…