ServiceNow Certified Implementation Specialist – Customer Service Management Free Practice Exam Questions

258 real ServiceNow Certified Implementation Specialist – Customer Service Management exam questions with answers and AI explanations. ServiceNow certification prep — page 17 of 26.

1. Question 161: Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance? (Choose two.)
2. Question 162: What is the specific type of catalog item that allows users to create any type of task, such as cases, from the Service Catalog?
3. Question 163: Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case w…
4. Question 164: Depending on the CSM application configurations, cases can be assigned to agents manually or by using auto-assignment. Which routing and assignment features le…
5. Question 165: What does Major issue Management use to identify all other customers impacted by a major case?
6. Question 166: When integrating Customer Service Management with IT Service management what separate action is required for Request Management?
7. Question 167: New case tasks use the following prefix:
8. Question 168: Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
9. Question 169: Entitlements are counted using two types of units:
10. Question 170: Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)