ServiceNow Certified Implementation Specialist – Customer Service Management Free Practice Exam Questions

258 real ServiceNow Certified Implementation Specialist – Customer Service Management exam questions with answers and AI explanations. ServiceNow certification prep — page 7 of 26.

1. Question 61: Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.)
2. Question 62: From what places in SN can an agent create a case? (Choose three.)
3. Question 63: When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed? (Choose two.)
4. Question 64: Agents and managers cannot create knowledge articles from Community questions.
5. Question 65: Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)
6. Question 66: In the Customer Service Management space, what does the term asset management mean?
7. Question 67: What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)
8. Question 68: Information about a customer’s service contract is found in Knowledge.
9. Question 69: Which of the following are benefits that may be gained from using communities? (Choose three.)
10. Question 70: An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactiv…