ServiceNow Certified Implementation Specialist – Customer Service Management Free Practice Exam Questions

258 real ServiceNow Certified Implementation Specialist – Customer Service Management exam questions with answers and AI explanations. ServiceNow certification prep — page 9 of 26.

1. Question 81: Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
2. Question 82: When creating or importing assets for CSM, model categories are used to: (Choose three.)
3. Question 83: What features are included with the Customer Service Portal? (Choose three.)
4. Question 84: Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
5. Question 85: Which of the following are benefits of customer access management? (Choose two.)
6. Question 86: What are the advantages of leading indicators over lagging indicators? (Choose two.)
7. Question 87: In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?
8. Question 88: Which of the following are best practice with regard to data imports? (Choose two.)
9. Question 89: Benefits of Proactive Customer Service Operations include: (Choose two.)
10. Question 90: When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?